SHIPPING WITH COURIER
Shipping with a courier service (Geniki Taxidromiki) within 2-3 working days (in remote areas, delivery may be delayed by 1 to 2 additional days). The shipping cost is the same for delivery anywhere in Greece and is structured as follows: For orders under 75.00€ the shipping cost is 6.00€ for cash on delivery & 4.00€ for card payment. For orders over 75.00€ shipping is free.
*VAT is included in the above prices.
PICKUP FROM OUR STORES
You can also pick up your order from our stores. Once your order is shipped to the store of your choice, you will be notified via email or phone to collect it within 5 working days.
RETURNS
If you are not satisfied with your purchase, please call us at 210-2772628 within 30 days from the date stated on the sales receipt.
Products to be returned must meet the following conditions to be accepted:
They must not have been washed.
They must be in the original packaging in which they were received.
They must include all accompanying documents (retail receipt, delivery note, etc.).
Products such as sleeping pillows, mattress toppers, and Basics series duvets are not accepted for return due to hygiene reasons.

RETURN ADRESS:
DOWN TOWN Home
THEOD. KONSTANTOPOULOU 2
NEA IONIA - 14233
TEL: 00302102772628

In accordance with Directive 2013/11/EU, which was transposed into Greek law by Joint Ministerial Decision 70330/2015, the possibility of online resolution of consumer disputes through the Alternative Dispute Resolution (ADR) procedure is now available across the European Union. If the customer qualifies as a consumer (i.e., a natural person acting outside their professional capacity) and has any issue with a purchase made from our website, they may initiate the ADR process through the unified EU platform for online dispute resolution (ODR platform), available at: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage